Claudia

Claudia Cepin

User Experience Design and Research


I specialise in UX design and research and have plenty of experience with the tools of the trade of being out in the field, in front of the whiteboard or the computer. I am experienced in:
• Organise, prepare and conduct interviews.
• Synthesise research data.
• Create insights and documentation.
• Design artefacts like archetypes, user journey maps, empathy maps ...
• Stakeholder management.
• Set-up, organise and run workshops.
• Presenting research outcomes to teams, stakeholders and business leads.
• Plan and conduct 'Open Studios'.
• Test ideas, concepts, lo-fi to hi-fi prototypes.
• Create concepts, wireframes and user interfaces.
• Share knowledge with and mentor team members.

Contact



Email : claudia@freesoudesign.com.au

Portfolio : https://freesouldesign.myportfolio.com/projects

Skype : freesouldotcc

Address : Melbourne, Australia

Recent History



UX Designer and Research & Bureau of Meteorology

2015 - Current

Since joining the Bureau in 2015, I've been engaged as an UX designer and researcher. Most recently I've been working on a project that is aimed at the emergency management sector exploring solutions for a new digital service. The project allowed me to travel around Australia and engage with a wide variety of emergency management partners to explore current paint points with Bureau products and services and how these products influence daily and operational decision-making. Through this project I conducted a series of contextual interviews, analysed the data and created a journey map, dependency chart, semantics differential diagram, archetypes and a very comprehensive insights document which all helped to visualise the bigger picture while communicating opportunities for improvement and creating awareness for the service alignment and touchpoints between the Bureau and external partners. I've been engaged in a variety of other projects at the Bureau.

Senior UI/UX Designer & Open Universities Australia (OUA)

2012-2015

As the UI/UX designer at OUA, I had the opportunity to work on various websites such as Open2Study, Open Training Institute and Open Universities Australia. I worked very closely with the marketing and development teams in an agile and scrum-driven environment. My responsibilities included print and web design, working on EDM's, UI design and brand guidelines on a daily and ongoing basis.

Artefacts



service alignment map