The new Australian Climate Service (ACS) is a partnership between the Bureau of Meteorology, CSIRO, Geoscience Australia and the Australian Bureau of Statistics and brings together all types of data in one central space. The main customers of ACS are EMA and NRRA and possibly other agencies such as DAWE.
As part of the Customer Experience Design team I work closely together with the ACS website and platform team. The race was on to deliver a website and portal in less than 3 months. Development on the service continues over the next 6-12 months.
We've delivered the public facing website within the timeline and set-up a demo customer portal to showcase the capability he ESRI SaaS platform ArcGis Online. The aim of the portal is to bring together essential and important data from the four government agencies so that the affects of climate change can be visualised, analysed and better predicted. The ultimate goal is to work out how to best mitigate climate change risks by creating map applications or story maps that help to understand where and what action is needed to support emergency organisations.
Activities to date
- An initial UXD Workshop with partner agencies to understand the scope of work and to gather platform requirements
- The creation of a content and visual style guide
- Public facing website - acs.gov.au
- Wireframes (customer portal)
- ArcGis Online customer portal
Next steps
Customer engagement and user testing are planned in the next phase of the service development.
UXD workshop conducted in Miro (online white boarding tool)
ACS visual styleguide
Wireframes for the customer portal