Experience design is about making services, policies or products accessible, usable, efficient and convenient for everyone through a human centred design approach.
Human Centred Design is an approach to problem-solving that puts the people we are designing for at the heart of the process helping to create services that elevate pain points and align with needs, behaviours and desires.
This is a link to a training session in human centred design and gives an example of how it was applied for the VicTraffic project – this real-life case study helps to explain how human centred design methods can be a applied to the end-to-end lifecycle of a project from conception to launch along the whole double diamond.
