Business context
Situational Awareness is a means of having both a macro and micro view of the elements that contribute to developing the national forecast, advising on environmental impacts and severity, and supporting and communicating with customers in decision making. At the macro scale situational awareness predominantly utilises numerous tools and video to highlight current and expected weather elements and incidents at a global and national scale. Video walls in operations centres typically display national satellite imagery, social media feeds, and public consumable weather forecasts/warnings and is one of the predominantly utilised tools at this time. At a micro view the operations centres have the capability to delve deeper into various graphical data layers, displaying and highlighting specific issues or incidents.
Problem statement:
The current situational awareness is geared directly to national production and hence focusses predominantly on a national weather maps and displays.
Situational awareness, collaboration and coordination tools vary for each persona in the RNO stream and need to be taken into consideration when designing a new interface for different roles and tasks.
Project deliverables
- Project definition
- Personas
- Situational awareness journey map (future state) for RNO personas based on the event of a Tropical Cyclone.
- Wireframe concept design in the context of situational awareness for different personas in Melbourne/Brisbane offices and regional offices.
Project timeline
Started March 2020
12-14 weeks (impacted by COVID19)
End Mid-June 2020
Project definition
An operational environment to maintain situational awareness, to collaborate with teams in real-time and to task for the immediate situation or planning a response.
Meet the personas
Future state journey map
Journey map workshop conducted in Miro with different groups
Final journey map
User flow and wireframes
